Management & Support of IT ServicesOutsourcing is an efficient and financially sensible approach to employing IT Service for small and medium sized businesses. A technology service provider comes with a fully staffed team that monitors and manages your entire IT environment. This team is often comprised of experts with varying specialties. For a price less than the full salary of an IT Director, a small or medium sized business can have the talents of a cyber-security expert, a networking expert, a help-desk, and a CIO/CTO at their fingertips. But you don’t actually pay for the team or any one of the members of the team, you’re simply paying for the service they provide. Paying to outsource the management and support of your IT Services would fall well under what a company would pay a technology manager for an annual salary and benefits. A common objection to outsourcing: a big draw to having internal IT staff is availability. Having an IT-guy 4 desks away at all times can be attractive, but today’s technology has advanced to the point where technology service providers are able to respond just as quickly, if not, quicker than internal staff. Today, having full-time IT staff waiting around for work means wasted money, not efficiency. Advancements in tools and processes have given business owners and managers a solution to feeling the need to have IT staff wear multiple hats when no IT work is needed just to get their money’s worth out of an employee…outsourcing.
The New Age of ServiceToday’s technology allows for IT service providers to deliver proactive service through the use of service deliver tools and software. Hiring internal staff does not cover the deployment work, training, or cost of these tools. However, outsourced service providers come fully equipped and trained with these tools, allowing for SMB’s to take advantage of existing infrastructure without paying expensive implementation or licensing fees. With these tools service providers can automate the remediation of viruses and intrusions in real time before employees realize they’ve infected their systems. The monitoring capabilities extend past viruses and hacking attempts; it includes monitoring the speed of your machines, preventing connectivity deficiencies, and keeping current on system updates. All of these attributes can be measured, recorded, and completed with visual reports that help present and display your current technology status. Furthermore, a dedicated support team can implement installations, removal, and activation of any software remotely without disruption to employee activity.
Simplify Your ChargesThe world of IT also comes with many ancillary charges that are needed to keep an in-house division intact. In addition to salaries and benefits, you’d be paying monthly billing on anti-virus and business email accounts. However, with outsourcing you are going to receive antivirus and business email as part of your service. And unlike when you employ your own team, these are not add-on charges you’d be responsible for. These, along with the all of the monitoring and support mentioned above, are the valued benefits that come with outsourcing a technology service provider for a monthly service charge, which again, is lower than anything you’d pay for an onsite service team. Put simply: when you hire an internal IT manger, you need to also equip that manager with a budget to cover the cost of necessary IT products. When you hire 3rd party service provider to manage your IT however, the budget you must assign is reduced significantly after accounting for the fact that technology service providers include many needed products with the cost of labor.
StaffingBesides being freed of supplementary charges, staffing numbers are no longer your concern. Where is your IT Department during the holiday season? Who takes off and when? What about summer vacation? It doesn’t matter with an outsourced solution. Technology service providers are available to take care of your needs all year long. It’s what they do. Whether it’s Christmas Eve, or Memorial Day Weekend, if you’re partnering with a technology service provider, you can rest assured you’re being taken care of. Outsourcing the management and support of IT services is an efficient, practical way to provide uninterrupted, professional upkeep of your business’s computing space. Outsourcing provides more valuable talent and tools to adapt to technology needs. It removes the burden of employee salaries, benefits, and schedules, and provides financial relief for services that don’t need to be overpaid for. DII Computers would be happy to discuss your IT Management & Support options. Our offices are located in Willow Grove, PA and York, PA for your ease and convenience. We can be reached via phone at (215) 657-5055 or our Contact page.
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